SALON POLICY

We encourage open and honest communication with our clients. If you are not completely satisfied with the service you received, we request that you notify us promptly so that we may have the opportunity to make it right. 

If you have concerns about your recent salon service, please send an email outlining your concerns within 14 days of the date of your service. In your email please include the following information:

• Full name as per the booking

• Descriptions of the service received

• Details of your concerns 

Once we receive your email, our team will promptly review your concerns and reach out to you to acknowledge receipt of your email. We take client feedback seriously and are dedicated to resolving any issues to your satisfaction.

We will work with you to understand your concerns and determine the best course of action. This may include scheduling a follow -up appointment . This appointment can be with any of our senior stylists in any of our three locations and we can also work together to provide you with the most suitable stylist for your service. 

Our ultimate goal is to ensure that you leave our salon satisfied with your experience. If after our efforts to resolve your concerns, you are still not satisfied, we will explore further options to make it right to the best of our ability.

Rest assured that all communication and information provided to us regarding your concerns will be kept confidential and used soley for the purpose of addressing and resolving the issue. We appreciate your trust, and we are committed to delivering the highest quality salon services. We likewise also request that our communication remain private and confidential as each cases is assessed and reviewed in a case by case manner.  Feedback in invaluable in helping us continually improve our offerings. 

If you have any questions or concerns regarding our Salon Policy, please contact us at hello@studioblacksalon.com. By engaging with our salon, you agree to the terms outlined in this Salon Policy.