PRIVACY POLICY

Thank you for choosing Studio Black. Your privacy, and the security of your personal information, are of utmost importance to us. This Privacy Policy outlines how we collect, use, and safeguard your data when you engage with our services.

1. Information We Collect

Personal Information: When you make an appointment or use our services, we may collect personal information such as your name, contact details, and preferences.
Payment Information: If you make a payment for our services, we collect payment information to process transactions securely.
Appointment Details: We gather information about your scheduled appointments, including dates and services requested.
Feedback and Reviews: If you provide feedback or reviews, we collect this information to enhance our services.

2. How We Use Your Information

We use your information for the following purposes:

Service Provision: To schedule appointments, provide salon services, and process payments.
Communication: To confirm appointments, provide updates, and respond to inquiries.
Improvement of Services: To analyse feedback and reviews, helping us enhance our services and customer experience.
Marketing: We may send you promotional offers or updates about our salon.

3. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent. Trusted third parties assisting us in operating our salon and servicing you are required to maintain the confidentiality of your information.

4. Your Choices

Opt-Out: You may opt out of marketing communications at any time by following the instructions provided in our communications.
Access and Correction: You have the right to access and correct your personal information. Please contact us for assistance.

5. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy. We will notify you of any changes by posting the new policy on our website.

6. Contact Us

If you have any questions or concerns regarding our Privacy Policy, please contact us at hello@studioblacksalon.com

By engaging with our salon, you agree to the terms outlined in this Privacy Policy.

booking policy

Our booking policy is one of the most flexible salon policies around. We understand that bookings made may need to be changed, rescheduled or cancelled. Our policy ensures that this can happen with understanding and respect in all fairness across both our clients, staff and salon.

We appreciate your understanding as we do our best to commit to our clients as well as provide our staff with professional wages and fulfilling careers.

when making a booking

1.

Booking

Your appointment can be booked online 24/7, over the phone, on socials, email or in salon. Once booked please cross check the date, time, salon location, and services selected.

2.

Confirmation

We send you a text requesting confirmation of your booking. We do this so that we can allocate the necessary time for staff and ensure we can service your requirements. We require valid credit card details in our fresha bookings system to show us your commitment to attend your appointment. No charges are deducted prior or during any booking process. Our staff are unable to see, read, enter, change or review any card details entered.

3.

Rescehdule or Cancel

We understand that things may change and the need to cancel or reschedule your appointment may occur. You may cancel with a minimum 24hrs notice prior to your appointment online at your leisure. You may also cancel communicating directly with the salon during opening hours. Leaving a message or email out of hours will be considered failing to communicate as they are not read until the following days opening hours.

Rescheduling is also possible up until 24hrs notice.

4.

Penalty Charges

Should you need to reschedule or cancel your booking and fail to do this within the 24hr notice period your card will be charged 25% of your booking. Should you fail to show up to your appointment your card will be charged 50% of your booking.

Salon Policy

Our Satisfaction Policy

At Studio Black, we are committed to providing our clients with exceptional service and ensuring that every visit to our salon is a positive and enjoyable experience. We value your feedback and are here to address any concerns you may have regarding your service. Please take a moment to review our Client Satisfaction Policy.

your Satisfaction

1.

Communiction if key

We encourage open and honest communication with our clients. If you are not completely satisfied with the service you received, we request that you notify us promptly so that we may have the opportunity to make it right.

2.

Contacting Us

If you have concerns about your recent salon service, please send an email outlining your concerns within 14 days of the date of your service. In your email please include the following information.

- full name as per the booking

- descriptions of the service received

- detail of your concerns

3.

Our Commitment to You

Once we receive your email, our team will promptly review your concerns and reach out to you to acknowledge receipt of your email. We take client feedback seriously and are dedicated to resolving any issues to your satisfaction.

4.

Resolution

We will work with you to understand your concerns and determine the best course of action. This may include scheduling a follow -up appointment . This appointment can be with any of our senior stylists in any of our three locations and we can also work together to provide you with the most suitable stylist for your service.

5.

Client Satisfaction

Our ultimate goal is to ensure that you leave our salon satisfied with your experience. If after our efforts to resolve your concerns, you are still not satisfied, we will explore further options to make it right to the best of our ability.

6.

Client Privacy

Rest assured that all communication and information provided to us regarding your concerns will be kept confidential and used soley for the purpose of addressing and resolving the issue. We appreciate your trust, and we are committed to delivering the highest quality salon services. We likewise also request that our communication remain private and confidential as each cases is assessed and reviewed in a case by case manner. Feedback in invaluable in helping us continually improve our offerings.