BOOKING POLICY
Our booking policy is one of the most flexible salon policies around. We understand that bookings made may need to be changed, rescheduled or cancelled. Our policy ensures that this can happen with understanding and respect in all fairness across both our clients, staff and salon. We appreciate your understanding as we do our best to commit to our clients as well as provide our staff with professional wages and fulfilling careers.
1. BOOKING
Your appointment can be booked online 24/7, over the phone, on socials, email or in salon. Once booked please cross check the date, time, salon location, and services selected.
2. CONFIRMATION
We send you a text requesting confirmation of your booking. We do this so that we can allocate the necessary time for staff and ensure we can service your requirements. We require valid credit card details in our fresha bookings system to show us your commitment to attend your appointment. No charges are deducted prior or during any booking process. Our staff are unable to see, read, enter, change or review any card details entered.
3. CANCEL OR RESCHEDULE
We understand that things may change and the need to cancel or reschedule your appointment may occur. You may cancel with a minimum 24hrs notice prior to your appointment online at your leisure. You may also cancel communicating directly with the salon during opening hours. Leaving a message or email out of hours will be considered failing to communicate as they are not read until the following days opening hours.
Rescheduling is also possible up until 24hrs notice.
4. PENALTY CHARGES
Should you need to reschedule or cancel your booking and fail to do this within the 24hr notice period your card will be charged 25% of your booking. Should you fail to show up to your appointment your card will be charged 50% of your booking.
CONTACT US
If you have any questions or concerns regarding our Booking Policy, please contact us at hello@studioblacksalon.com. By engaging with our salon, you agree to the terms outlined in this Booking Policy.